Centos / RHEL / CloudLinux
Debian / Ubuntu
Centos / RHEL / CloudLinux 7 (systemd)
// clamav restart systemctl restart firstname.lastname@example.org // clamav log file tail -f /var/log/clamd.scan // clamav-milter restart systemctl restart clamav-milter.service // clamav-milter log file tail -f /var/log/clamav-milter.log
Centos / RHEL / CloudLinux 6 (sysvinit)
// clamav restart /etc/init.d/clamd restart // clamav log file tail -f /var/log/clamav/clamd.log // clamav-milter restart /etc/init.d/clamav-milter restart // clamav log file tail -f /var/log/clamav/clamav-milter.log
Debian / Ubuntu
// clamav restart /etc/init.d/clamav-daemon restart // clamav log file tail -f /var/log/clamav/clamav.log // clamav-milter restart /etc/init.d/clamav-milter restart // clamav log file tail -f /var/log/clamav/clamav-milter.log
Apr 18 22:21:37 youruserver postfix/cleanup: E96C852200CB: milter-reject: END-OF-MESSAGE from localhost.localdomain[::1]: 4.7.1 Service unavailable - try again later; from=<email@example.com> to=<firstname.lastname@example.org> proto=ESMTP helo=<webmail.example.com>
This means that the ClamAV milter is running but cannot connect to the ClamAV daemon to scan the message for viruses so the message is rejected. Stopping the Anti-virus milter on the Warden dashboard should allow mail to be sent and received again.
Not enough memory to start the ClamAV daemon:
If you see
Cannot allocate memory in your ClamAV daemon logs this means that you do not have enough free memory in order to start the ClamAV daemon. Free up some memory on your server or upgrade your system memory then restart the Anti-virus service and Anti-virus milter service.
# grep 'Cannot allocate memory' /var/log/clamd.scan Sun Feb 10 03:15:52 2019 -> ERROR: daemonize() failed: Cannot allocate memory Sun Feb 10 03:25:51 2019 -> ERROR: daemonize() failed: Cannot allocate memory Sun Feb 10 03:32:12 2019 -> ERROR: daemonize() failed: Cannot allocate memory
Incorrect permissions your /var/tmp or /tmp directories used by the ClamAV and ClamAV Milter:
If you see
Failed to create temporary file in your ClamAV daemon or ClamAV milter logs this means that your
/tmp permissions are not writable by the ClamAV daemon or ClamAV milter.
# grep 'Failed to create temporary file' /var/log/clamav-milter.log Thu Apr 18 22:31:55 2019 -> ERROR: Failed to create temporary file Thu Apr 18 22:31:55 2019 -> ERROR: Failed to create temporary file
To fix the tmp permissions change the permissions then restart the ClamAV daemon service and ClamAV milter service:
chmod 777 /var/tmp /tmp
You can run the uninstaller from the command line to completely remove the extension:
If you still have problems just open a support ticket in our client area to have an experienced technician diagnose and fix the problem for you.